Frequently Asked Questions
Your Account
On the login page, click Forgot your password? under the login button and enter in your email address. A new password will be sent directly to your inbox. Use that password to login initially and then change your password in the Change Password page. If you do not remember the email address you used to open your trading account, please contact Customer Support for assistance
On the dropdown menu next to your name, click Update Details. Edit the details and click Save. You may also contact Customer Support via email, live chat or phone for assistance.
All major worldwide currencies (EUR, USD, GBP) are supported. The currency you select cannot be changed once you setup your account.
Banking
Depositing funds into your trading account can be made in multiple ways, using major credit cards, e-payments and bank transfers.
No deposit is required to open a trading account, but in order to begin trading and get unlimited access to our educational resources and professional services, your account must be funded with a minimum of $250.00.
Platinum account holders will receive their first withdrawal free of charge. A service fee of 3.5% or $30, whichever is higher, will be charged on all other withdrawals. The service fee for a single withdrawal is capped at $3,500. Wire transfer fees and commissions are payable by the recipient.
You can withdraw the balance of your trading account less the initial margin, outstanding payouts for open trades, and any pending bonuses.
It takes between 3 and 5 business days to process withdrawals. Typically, the funds will appear in your bank account a few days after the transaction has been processed because the process requires the approval of both your credit card and bank.
Log into your account, navigate to the trading platform, click on your name on the right, then select Withdrawal. Enter the desired withdrawal amount (minimum $100 for wire transfers and $50 for all other payment methods) and select Withdraw. You will then be contacted to finalize the transaction. You will receive the funds once approved and processed (between 3-5 business days).
The withdrawal will be posted to the initial method you used to make your investment. For instance, if you made your deposit using your Mastercard and subsequently earned profits in your account, the initial withdrawal amount (up to the amount you deposited) will be returned to your Mastercard. Any additional profit you gain would then be credited to you using one of our supported payment methods of your choosing.
Please email XXXX the following details for a wire transfer (if your account is eligible for this transaction):
Beneficiary name: XXXX
Beneficiary address: XXXX
Bank name: XXXX
Bank address: XXX
Bank account number: XXX
SWIFT: XXXX
IBAN: XXXX
Bank phone number: XXXXX
SWIFT/BIC codes are global bank identifiers that securely verify a specific bank for an international transaction. Unique to each bank, it authenticates details such as the country of origin and branch location, to ensure the details given for that bank are correct.
If you haven’t executed any trades in your account within any 60-day period, your account will be charged a $50.00 administrative fee for the dormant account. It will be deducted from your balance on the 61st day of inactivity and then each month thereafter until you reactivate your account or its balance hits zero.
It applies only to successful trades or those sold for a profit. The commissions on wire transfers are charged to the recipient.
The profit clearance fee is determined by the total profit on the successful position. The fees are as follows:
250 or less = 1.50
251 – 500 = 2.00
501 – 1,000 = 3.00
1,001 – 2,500 = 4.00
2,501 or more = 5.00
These fees are the same absolute value regardless of your account currency (EUR, USD, GBP).
Maintenance fees are monthly account charges covering all the services and features available to traders. Starting from the first trade executed by an investor, a monthly maintenance fee of 20.00 (USD, GBP, EUR) will be charged to the trading account on the last day of each calendar month. If you begin trading after the 1st day of the month, the first month’s fee will be prorated.
Account Verification
As a regulated investment broker, we are required to collect the necessary documentation to verify all accounts. We fully protect our clients from fraud and identity theft and all documentation is 100% confidential. After logging in, you can upload all documents directly through our secure website or send it us securely at [email protected]. Learn more about our full account verification process here.
The entire document must be clear and legible, including your full name, ID number, photo, and expiration date. The ID cannot be expired, neither set to expire within the next 3 months.
The entire document must be clear and legible, including your name, address, billing date and company details. It must have been issued within the 6 months prior to submission.
Acceptable identification documents include:
1. Passport (For all nationalities)
2. Identification card (For all nationalities)
Proof of residence can include:
1. Landline phone bill
2. Home internet bill
3. Water bill
4. Electricity bill (or voucher)
5. Gas bill
6. Bank statement with full address
Electronic bank statements are okay; just have the print-out stamped by the bank.
If you are unable to provide a proof of residence issued in your name as described above, you must provide a valid utility bill or bank statement of the person who shares your residence, accompanied by a signed affidavit confirming that you indeed live with them. The company will review this request and decide whether it is sufficient to verify your account.
The scan of the front must clearly show the last 4 digits of the card number, the expiration date, and the full name. The scan of the back must clearly show your signature. Please ensure that the 3 digit CVV and first 12 numbers of the card are concealed or blurred out.
If the card is not under your name, both you and the card holder will need to sign a Credit Card Authorization Form. We will need the card holder’s ID, proof of residence, and email address in addition to your own. Please contact Customer Support to request the form and obtain further details.
Email your documents to [email protected] or upload them directly here.
Once you have emailed or uploaded the documents, they will be reviewed within 48 business hours. You will then receive an update concerning their status via email.
As a regulated investment broker, we ask all our clients to complete a short questionnaire. It evaluates your financial knowledge, skills, and expertise so we can customize your trading experience and supply you with the right guidance and support.
If you have the background and expertise to make your own investment decisions and properly assess the risks that could occur, we consider you a professional client.
A retail client is not a professional client or an eligible counterparty. They are provided the highest possible protections.
Trading basics
The amount you invest in trades is not fixed and can vary according to your trading preferences. They also determine the predetermined payout percentages and return on investment.
The position is derived from the value of the underlying financial assets, i.e. stock, commodity, currency pair or index. Because they are not actually owned, the cash value equals the actual market price of the underlying asset as of the date of purchase. The most common assets are derived from the following four major markets:
Stocks (AT&T, Chase, Facebook, BP, etc.)
Indices (DAX30, the Dow Jones, the NASDAQ, CAC40, etc.)
Currencies (USD/EUR, USD/GBP, EUR/CHF, etc.)
Commodities (corn, coffee, oil, gold, silver, etc.)
The value of the underlying assets changes constantly, reflecting the asset’s quoted price – the bid/ask rate. These rates express the average prices for the assets seen on the world’s financial exchanges as indicated by data from various providers.
The colors reflect the relative position of the current price against the previous one. In other words, the price for the underlying asset can be either higher (green) or lower (red.
If you don’t have enough funds for a trade, you won’t be able to complete a position. Check your trading account wallet for the available margin.
The amount that you can spend on a single position varies due to asset class, available margin, account type etc.
The Asset Index shows the precise trading hours for the available assets as well as expiration times and descriptions.
Order execution happens when your trade is submitted. Because market prices are in constant flux, not every trade request submitted can be approved. To ensure your trade request is handled as you’d like, the order execution tool links your trade to the markets and sets the price at which it will be executed.
At requested price.
Any questions about previous trades? Just email Customer Support at [email protected]. The email should include a screenshot of the trade in question.
FX trading
FX, a.k.a. Forex or foreign exchange, is the market with the most trades. More than $5 trillion of global currencies are bought and sold per day. The markets run 24 hours a day, 5 days a week and, unlike other financial markets, there is no centralized marketplace, thus attracting beginners and experienced traders alike. Learn more here.
The base currency or transaction currency is the one against which the exchange rate is quoted. As a rule, it will always be the first currency listed in the pair. For example, in USD/EUR, the base currency is USD.
The quote currency (also called the secondary currency) is the second one quoted in a currency pair. With USD/EUR, the quote currency is EUR.
We currently offer a maximum leverage of X200.
A strike price is the market price for an underlying asset when a position is executed.
The difference between traditional trading and Forex is the former is about acquisition, while nothing is acquired in the latter. Traditional trading such as in stocks is done on exchanges, while Forex trading is pure trading.
Technical
No. All you need is to register and fund your account. The InterMagnum website operates on computers, tablets, and smartphones.
The language can be changed using the drop-down menu at the top of the page.
Our eBooks are in PDF format. Some browsers display them directly, but others may require you to install a PDF viewer. The most common is Adobe Reader. For help, contact Customer Support.
Yes, some pages do, including the trading platform and video tutorials.
Promotions
Trade points are trading volume indicators. These are calculated per traded position amount and accumulated each time you close CFD positions.
CFDs calculation method:
Say you bought 10,000 EUR/USD, so the value of the position is converted to the currency denominated in your account. If your account currency is USD, the value of the position will be converted to USD using the real time EUR/USD exchange rate. Let’s assume that’s 1.07; this would mean €10,000 * 1.0700 = $10,700. The USD ($) value of the position is now multiplied by 0.001%. This gives entitles you to .107 trader points ($10,700 * 0.001% = .107 trader points).
Please note, that in the case above your account currency is USD.
| Account Type | Min. Trader Points per Month |
|---|---|
| BASIC | 0 |
| BRONZE | 5 |
| Ernst Handel | Roland Mendel |
| SILVER | 15 |
| GOLD | 64 |
| PLATINUM | 165 |
| BLACK | 665 |
A pending bonus, when granted, is not added to your account immediately. This means that a specific trading volume needs to be generated for it to be released into your trading account (before it expires). As a result of this, your account will not have any additional restrictions upon withdrawing. To view your current bonus requirements, please check our Bonus Terms and Conditions.
You can check your pending bonus status on the trading platform with the following steps:
1. Click the Trading Room button (located on the upper right-hand side).
2. Click the Reports link (located under the Deposit button).
3. Select the Bonus Report tab.
4. Monitor the Points Achieved column to track the volume accumulated daily, and subtract it from the Points Requirement column to understand how many traders points are needed.
Don’t forget the expiration date for each pending bonus. To find out the bonus expiration date, contact your account manager.
You can’t use it until the trading volume is met.
In order to participate in the challenge and get a chance to win cash prizes, simply fund your trading account and contact your account manager.
There will be 10 winners per month. Rewards can vary in the range from $300 to $50,000.
Each month the parameters will change. Points can be earned depending on trade volume, trading specific assets, the number of trades you close, etc.
If the challenge results in a tie, the prizes will be equally split.
With our Refer-a-Friend program InterMagnum traders arn reward by inviting their friends to join InterMagnum. When they join, the referrer is rewarded with a referral bonus.
It’s easy to join the program. Just send an invitation to your contacts on Twitter, Facebook, Google+ or email. Additionally, you can also enter your friends’ details and we will invite them for you. For each deposit of up to $1,999 your friends make, you will get a $200 referral bonus. For each deposit of $2,000 or more, you will get a $300 in referral bonus.
Regulation
InterMagnum is a licensed online broker, regulated by Financial Services Authority Seychelles (FSA), license number SD132
We make sure your funds are 100% secure at all times. We protect them by keeping them in separate bank accounts, completely isolated from InterMagnum own funds.
Yes, we do. As a part of the services we offer, we provide a fully-transparent trading environment. Our system is able to quote up-to-the-minute market prices with no delay.
You can’t use it until the trading volume is met.
In order to participate in the challenge and get a chance to win cash prizes, simply fund your trading account and contact your account manager.
There will be 10 winners per month. Rewards can vary in the range from $300 to $50,000.
Each month the parameters will change. Points can be earned depending on trade volume, trading specific assets, the number of trades you close, etc.
If the challenge results in a tie, the prizes will be equally split.
It’s easy to join the program. Just send an invitation to your contacts on Twitter, Facebook, Google+ or email. Additionally, you can also enter your friends’ details and we will invite them for you. For each deposit of up to $1,999 your friends make, you will get a $200 referral bonus. For each deposit of $2,000 or more, you will get a $300 in referral bonus.
Your transaction history and previous account activity can be viewed on the DBS Capital Trading Platform by clicking on Reports. If you want to access historical data, use the advanced filters.
All major worldwide currencies (EUR, USD, GBP) are supported. The currency you select cannot be changed once you setup your account.
No deposit is required to open a trading account, but in order to begin trading and get unlimited access to our educational resources and professional services, your account must be funded with a minimum of $250.00.
Platinum account holders will receive their first withdrawal free of charge. A service fee of 3.5% or $30, whichever is higher, will be charged on all other withdrawals. The service fee for a single withdrawal is capped at $3,500. Wire transfer fees and commissions are payable by the recipient.
You can withdraw the balance of your trading account less the initial margin, outstanding payouts for open trades, and any pending bonuses.
It takes between 3 and 5 business days to process withdrawals. Typically, the funds will appear in your bank account a few days after the transaction has been processed because the process requires the approval of both your credit card and bank.
Log into your account, navigate to the trading platform, click on your name on the right, then select Withdrawal. Enter the desired withdrawal amount (minimum $100 for wire transfers and $50 for all other payment methods) and select Withdraw. You will then be contacted to finalize the transaction. You will receive the funds once approved and processed (between 3-5 business days).
The withdrawal will be posted to the initial method you used to make your investment. For instance, if you made your deposit using your Mastercard and subsequently earned profits in your account, the initial withdrawal amount (up to the amount you deposited) will be returned to your Mastercard. Any additional profit you gain would then be credited to you using one of our supported payment methods of your choosing.
Please email XXXX the following details for a wire transfer (if your account is eligible for this transaction):
Beneficiary name: XXXX
Beneficiary address: XXXX
Bank name: XXXX
Bank address: XXX
Bank account number: XXX
SWIFT: XXXX
IBAN: XXXX
Bank phone number: XXXXX
SWIFT/BIC codes are global bank identifiers that securely verify a specific bank for an international transaction. Unique to each bank, it authenticates details such as the country of origin and branch location, to ensure the details given for that bank are correct.
If you haven’t executed any trades in your account within any 60-day period, your account will be charged a $50.00 administrative fee for the dormant account. It will be deducted from your balance on the 61st day of inactivity and then each month thereafter until you reactivate your account or its balance hits zero.
It applies only to successful trades or those sold for a profit. The commissions on wire transfers are charged to the recipient.
The profit clearance fee is determined by the total profit on the successful position. The fees are as follows:
250 or less = 1.50
251 – 500 = 2.00
501 – 1,000 = 3.00
1,001 – 2,500 = 4.00
2,501 or more = 5.00
These fees are the same absolute value regardless of your account currency (EUR, USD, GBP).
Maintenance fees are monthly account charges covering all the services and features available to traders. Starting from the first trade executed by an investor, a monthly maintenance fee of 20.00 (USD, GBP, EUR) will be charged to the trading account on the last day of each calendar month. If you begin trading after the 1st day of the month, the first month’s fee will be prorated.
The entire document must be clear and legible, including your full name, ID number, photo, and expiration date. The ID cannot be expired, neither set to expire within the next 3 months.
The entire document must be clear and legible, including your name, address, billing date and company details. It must have been issued within the 6 months prior to submission.
Acceptable identification documents include:
1. Passport (For all nationalities)
2. Identification card (For all nationalities)
Proof of residence can include:
1. Landline phone bill
2. Home internet bill
3. Water bill
4. Electricity bill (or voucher)
5. Gas bill
6. Bank statement with full address
Electronic bank statements are okay; just have the print-out stamped by the bank.
If you are unable to provide a proof of residence issued in your name as described above, you must provide a valid utility bill or bank statement of the person who shares your residence, accompanied by a signed affidavit confirming that you indeed live with them. The company will review this request and decide whether it is sufficient to verify your account.
The scan of the front must clearly show the last 4 digits of the card number, the expiration date, and the full name. The scan of the back must clearly show your signature. Please ensure that the 3 digit CVV and first 12 numbers of the card are concealed or blurred out.
If the card is not under your name, both you and the card holder will need to sign a Credit Card Authorization Form. We will need the card holder’s ID, proof of residence, and email address in addition to your own. Please contact Customer Support to request the form and obtain further details.
Once you have emailed or uploaded the documents, they will be reviewed within 48 business hours. You will then receive an update concerning their status via email.
As a regulated investment broker, we ask all our clients to complete a short questionnaire. It evaluates your financial knowledge, skills, and expertise so we can customize your trading experience and supply you with the right guidance and support.
If you have the background and expertise to make your own investment decisions and properly assess the risks that could occur, we consider you a professional client. In order to be considered a professional client, you must meet one of the following criteria:
Entities subject to authorization and/or regulation when operating on the financial market, either from entities authorized by a Member State under a EU Directive, entities authorized or regulated by a EU Member State without reference to a Directive, and entities authorized or regulated by a non-Member State:
1. Collective investment schemes and companies managing such schemes
2. Pension funds and management companies of such funds
3. Other institutional investors
4. Credit institutions
5. Investment firms
6. Commodities and commodity derivatives dealers
7. Insurance companies
8. Other authorized or regulated financial institutions
9. Locals
An organization is large if it meets 2 or more of the following requirements:
1. Capital of at least €2 million
2. Balance sheet total at least €20 million
3. Net revenues at least €40 million
4. Other institutional investors whose primary activity is investing in financial instruments
5. Or if it is a national/regional government or some other public body.
A retail client is not a professional client or an eligible counterparty. They are provided the highest possible protections.
The amount you invest in trades is not fixed and can vary according to your trading preferences. They also determine the predetermined payout percentages and return on investment.
The position is derived from the value of the underlying financial assets, i.e. stock, commodity, currency pair or index. Because they are not actually owned, the cash value equals the actual market price of the underlying asset as of the date of purchase. The most common assets are derived from the following four major markets:
Stocks (AT&T, Chase, Facebook, BP, etc.)
Indices (DAX30, the Dow Jones, the NASDAQ, CAC40, etc.)
Currencies (USD/EUR, USD/GBP, EUR/CHF, etc.)
Commodities (corn, coffee, oil, gold, silver, etc.)
The value of the underlying assets changes constantly, reflecting the asset’s quoted price – the bid/ask rate. These rates express the average prices for the assets seen on the world’s financial exchanges as indicated by data from various providers.
The colors reflect the relative position of the current price against the previous one. In other words, the price for the underlying asset can be either higher (green) or lower (red.
If you don’t have enough funds for a trade, you won’t be able to complete a position. Check your trading account wallet for the available margin.
The amount that you can spend on a single position varies due to asset class, available margin, account type etc.
The Asset Index shows the precise trading hours for the available assets as well as expiration times and descriptions.
Order execution happens when your trade is submitted. Because market prices are in constant flux, not every trade request submitted can be approved. To ensure your trade request is handled as you’d like, the order execution tool links your trade to the markets and sets the price at which it will be executed.
DBS Capital offers 2 order execution types with which you can enter the market:
1. At requested price – This allows you to determine one particular price at which your orders can be executed. With this execution type, your order will either be rejected or accepted (depending on the asset’s market price). If the asset’s price changes beyond the parameters you’ve set, the system won’t be able to execute the trade. However, if the market price doesn’t change, your order will be approved and executed according to your request.
2. At market – This allows you to execute an order even when the asset price doesn’t match your parameters. This option prevents you from having trades rejected; instead, your trade will be executed at the best available current market price.
At requested price.
FX, a.k.a. Forex or foreign exchange, is the market with the most trades. More than $5 trillion of global currencies are bought and sold per day. The markets run 24 hours a day, 5 days a week and, unlike other financial markets, there is no centralized marketplace, thus attracting beginners and experienced traders alike. Learn more here.
The base currency or transaction currency is the one against which the exchange rate is quoted. As a rule, it will always be the first currency listed in the pair. For example, in USD/EUR, the base currency is USD.
The quote currency (also called the secondary currency) is the second one quoted in a currency pair. With USD/EUR, the quote currency is EUR.
We currently offer a maximum leverage of X200.
A strike price is the market price for an underlying asset when a position is executed.
The difference between traditional trading and Forex is the former is about acquisition, while nothing is acquired in the latter. Traditional trading such as in stocks is done on exchanges, while Forex trading is pure trading.
No. All you need is to register and fund your account. The DBS Capital website operates on computers, tablets, and smartphones.
The language can be changed using the drop-down menu at the top of the page.
Our eBooks are in PDF format. Some browsers display them directly, but others may require you to install a PDF viewer. The most common is Adobe Reader. For help, contact Customer Support.
Yes, some pages do, including the trading platform and video tutorials.
Trade points are trading volume indicators. These are calculated per traded position amount and accumulated each time you close CFD positions.
CFDs calculation method:
Say you bought 10,000 EUR/USD, so the value of the position is converted to the currency denominated in your account. If your account currency is USD, the value of the position will be converted to USD using the real time EUR/USD exchange rate. Let’s assume that’s 1.07; this would mean €10,000 * 1.0700 = $10,700. The USD ($) value of the position is now multiplied by 0.001%. This gives entitles you to .107 trader points ($10,700 * 0.001% = .107 trader points).
Please note, that in the case above your account currency is USD.
| Account Type | Min. Trader Points per Month |
|---|---|
| BASIC | 0 |
| BRONZE | 5 |
| Ernst Handel | Roland Mendel |
| SILVER | 15 |
| GOLD | 64 |
| PLATINUM | 165 |
| BLACK | 665 |
A pending bonus, when granted, is not added to your account immediately. This means that a specific trading volume needs to be generated for it to be released into your trading account (before it expires). As a result of this, your account will not have any additional restrictions upon withdrawing. To view your current bonus requirements, please check our Bonus Terms and Conditions.
You can check your pending bonus status on the trading platform with the following steps:
1. Click the Trading Room button (located on the upper right-hand side).
2. Click the Reports link (located under the Deposit button).
3. Select the Bonus Report tab.
4. Monitor the Points Achieved column to track the volume accumulated daily, and subtract it from the Points Requirement column to understand how many traders points are needed.
Don’t forget the expiration date for each pending bonus. To find out the bonus expiration date, contact your account manager.
You can’t use it until the trading volume is met.
In order to participate in the challenge and get a chance to win cash prizes, simply fund your trading account and contact your account manager.
There will be 10 winners per month. Rewards can vary in the range from $300 to $50,000.
Each month the parameters will change. Points can be earned depending on trade volume, trading specific assets, the number of trades you close, etc.
If the challenge results in a tie, the prizes will be equally split.
With our Refer-a-Friend program DBS Capital traders arn reward by inviting their friends to join DBS Capital. When they join, the referrer is rewarded with a referral bonus.
It’s easy to join the program. Just send an invitation to your contacts on Twitter, Facebook, Google+ or email. Additionally, you can also enter your friends’ details and we will invite them for you. For each deposit of up to $1,999 your friends make, you will get a $200 referral bonus. For each deposit of $2,000 or more, you will get a $300 in referral bonus.
Yes, we do. As a part of the services we offer, we provide a fully-transparent trading environment. Our system is able to quote up-to-the-minute market prices with no delay.
You can’t use it until the trading volume is met.
In order to participate in the challenge and get a chance to win cash prizes, simply fund your trading account and contact your account manager.
There will be 10 winners per month. Rewards can vary in the range from $300 to $50,000.
Each month the parameters will change. Points can be earned depending on trade volume, trading specific assets, the number of trades you close, etc.
If the challenge results in a tie, the prizes will be equally split.
With our Refer-a-Friend program DBS Capital traders arn reward by inviting their friends to join DBS Capital. When they join, the referrer is rewarded with a referral bonus.
It’s easy to join the program. Just send an invitation to your contacts on Twitter, Facebook, Google+ or email. Additionally, you can also enter your friends’ details and we will invite them for you. For each deposit of up to $1,999 your friends make, you will get a $200 referral bonus. For each deposit of $2,000 or more, you will get a $300 in referral bonus.
